Microsoftese

Q: Have you identified a root cause that can lead to failure?

A: There is not a single issue that we can point to as being a problem.  We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors. There are a variety of scenarios that can cause a general hardware failure.  Only the indicator (the three flashing red lights) is always the same. 

Translation: The root cause of the problem is Microsoft made it.

…The xBox 360 just went tango-uniform, in case that wasn’t obvious. Three-flashing-red-lights-ring-of-death. Fortunately, Microsoft is aware enough of their shortcomings (and by aware enough I mean sued enough) to extend the one-year warranty to three years for this problem. So, we’re covered. Just annoyed.

This post brought to you by a MacBook. *Pats her trusty Apple product*

Politics, Guns & Beer.

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6 Comments »

Comment by fyremandoug
2008-06-24 21:31:28

So Laurel I am going to have an seizure waiting on Heller and then I hear about some Idiot republican congressman drafting another assault weapon ban HR 6257, known as the “Assault Weapons Ban Reauthorization Act of 2008″, I feel surrounded by stupid people

Comment by Laurel
2008-06-24 21:57:50

Tell me about it! The suspense IS KILLING ME. Scotusblog isn’t helping with the anticipation… Though I have a bad feeling our decision is going to be 7 of 7.

I prefer the other title for the bill: To reinstate the Public Safety and Recreational Firearms Use Protection Act.

Gag. Me.

Comment by Philip Welch
2008-06-25 23:21:53

I dunno. The assault weapons ban makes gun shows a lot more lucrative for people who own “pre-ban” magazines and guns. As long as you let it expire every couple years for post-ban products to replenish supply, this could be a never-ending bonanza!

 
 
 
2008-06-25 12:26:22

[...] Laurel wrote a fantastic post today on “Microsoftese”Here’s ONLY a quick extractQ: Have you identified a root cause that can lead to failure? A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console … [...]

 
Comment by Mulliga
2008-06-25 14:27:38

Yeah, 360s are made with papier-mâché and spit. I’m still crossing my fingers on mine, hoping it doesn’t kick the bucket. The problem with warranty repair is that it doesn’t fix the design problem – a lot of people get 360s back from service and they have the same problem a year down the line.

If you guys are at all mechanically inclined, try some of the fixes on the Web for the RRoD, specifically tightening/replacing the X-clamp on the motherboard.

Comment by Laurel
2008-06-25 14:31:23

I think we’ll take “advantage” of their warranty (this is assuming they don’t break it worse, of course) for now – but thanks for the X-clamp info, I will definitely keep it in mind if we run into the problem again without warranty coverage.

Which we probably will.

 
 
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